Property Management FAQs

FOR LANDLORDS

What are your management fees, and what is included?

Our property management service is tailored to your property and the level of support you need. Once we understand your investment and requirements, we’ll provide a clear breakdown of our management fees, any additional charges, and exactly what is included, so you can make an informed decision.

Are there any additional costs I should be aware of?

In addition to our property management fees, an annual smoke alarm compliance fee covers the necessary inspections and an after-hours emergency service. We also recommend obtaining a water efficiency certificate. Water usage charges can be passed on to tenants where the property and tenancy meet the relevant Queensland requirements. Please contact our property management team for more information about these costs and what applies to your property.

How do you handle property maintenance and repairs?

When a maintenance issue is reported, we gather the information needed to assess the problem, including photos where appropriate. We may troubleshoot simple issues first to avoid unnecessary call-outs. Where a tradesperson is required, we arrange the repair in line with your instructions and the urgency of the issue, keep you informed, and coordinate approved invoices through the property’s rental funds where applicable.

What happens in case of an emergency or urgent maintenance?

We prioritise urgent and emergency repairs in accordance with Queensland tenancy requirements. We contact you where practical and arrange an appropriate contractor based on the urgency of the issue and the emergency repair arrangements for the tenancy. Veronika, our Director, is available 24/7 for emergency assistance, including outside our regular business hours (Monday to Friday, 8:30 am to 4:30 pm).

How quickly do you respond to maintenance requests?

We aim to respond to maintenance requests as promptly as possible, prioritising urgent and emergency matters. Our property management team is available during business hours, and Veronika is on call after hours for emergency assistance. Repair timing depends on the nature of the issue, access arrangements, and contractor availability.

How do you select tenants for my property?

We use 2Apply to collect applications and assess each applicant carefully and consistently. Our checks consider relevant rental history, employment details, references, and the applicant’s ability to pay the rent, using information permitted under Queensland rental laws. We keep you informed as we review suitable applicants to help you make a confident decision about your property.

What if a tenant has a complaint or dispute?

We aim to maintain positive relationships with tenants through clear, respectful communication. If concerns arise, we take a practical approach and work to resolve them early, supporting a smooth tenancy.

What is your process for handling evictions?

Ending a tenancy for a breach must follow the process and notice periods set by Queensland tenancy law. For rent arrears in a general tenancy, the formal breach process can begin once the tenant is more than seven days behind in rent. If a breach is not remedied within the required timeframe, further notices and, where necessary, Queensland Civil and Administrative Tribunal (QCAT) processes may follow. We manage these matters carefully and in accordance with current RTA requirements.

How do you ensure my property complies with local laws?

We help owners stay across key tenancy and property management requirements, including smoke alarm obligations, minimum housing standards, routine inspection requirements, and other relevant Queensland tenancy legislation. Where specialist compliance work or certification is required, we can coordinate with appropriate service providers and keep you informed of any action needed.

How often will I receive updates on my property?

During the leasing process, we provide regular updates on enquiries, inspections, applications, and progress towards securing a suitable tenant. Once the property is tenanted, we keep you informed about inspection findings, maintenance, arrears, lease milestones, and any other matters requiring your attention. Routine inspection reports include relevant observations and photos where appropriate.

How do you handle rent collection and financial reporting?

Our property management team monitors rent payments and arrears through our trust accounting system and keeps owners informed of issues requiring attention. Owner disbursements are accompanied by detailed statements, and an end-of-financial-year summary is provided for your records.

Can I receive regular financial statements?

Yes. Owners receive a statement with each disbursement, together with an end-of-financial-year summary for their records.

How do I report a maintenance issue?

Please report maintenance as soon as possible using V & Co. Realty’s maintenance request process, including photos and as much detail as you can. We’ll assess the issue and arrange the appropriate next steps. If the matter is an emergency repair, please follow the emergency repair instructions provided for your tenancy.

What if I have an emergency maintenance issue after hours?

For emergency maintenance outside our regular business hours of Monday to Friday, 8:30 am to 4:30 pm, please call Veronika directly on 0436 444 426. She is available 24/7 for emergency assistance and can help coordinate the appropriate response.

How do I pay my rent?

Your tenancy agreement sets out the rent amount, due date, and approved payment methods available for your tenancy. Please use one of the payment options provided by V & Co. Realty and ensure payments are made by the due date. If you are having difficulty making a payment, contact our property management team as early as possible so we can discuss the situation with you.

What happens if I need to break my lease?

If you need to end a fixed-term tenancy early, please contact your property manager as soon as possible. We’ll explain the process, provide the relevant paperwork, and outline any fees or other obligations that may apply under the current Queensland tenancy rules.

How are tenant complaints or disputes handled?

We encourage you to raise any concerns with us as early as possible. We value positive relationships with our tenants and will work with you towards a practical resolution through clear, respectful communication.

What are my responsibilities as a tenant?

Tenants are responsible for paying rent on time, keeping the property reasonably clean, reporting maintenance or damage promptly, and complying with the terms of the tenancy agreement. Responsibilities can also include requirements relating to pets, gardens, smoke alarms, and approved changes to the property, depending on the tenancy.

Can I make changes to the property, such as painting or installing fixtures?

Please contact us before making changes to the property. Requests to attach fixtures or make structural changes must follow the current RTA approval process, including the required form where applicable. We’ll provide the request to the owner, explain any conditions, and confirm the outcome in writing before work proceeds.

How often will the property be inspected?

Routine inspections are scheduled throughout the tenancy. Under Queensland rules, routine inspections cannot be carried out more than once every three months unless the tenant agrees in writing, and the required notice must be provided before entry.

What should I do when I move out?

When vacating, please return the property in the condition required by your tenancy agreement, allowing for fair wear and tear, and follow the vacate instructions provided by V & Co. Realty. Once keys are returned, we’ll complete the exit process and compare the property’s condition with the entry condition report. We’ll contact you if anything needs to be discussed before the bond process is finalised.

How can I contact V & Co. Realty?

You can contact our team by phone or email, or visit our office during business hours, Monday to Friday, 8:30 am to 4:30 pm. For after-hours emergencies, please call Veronika directly on 0436 444 426. She is available 24/7 for emergency assistance.